Our Commitment to
Responsible Gaming
At bj995, we believe gaming should always be enjoyable and controlled. We are committed to ensuring your well-being and safety.
For those aged 21 and above only
You must be at least 21 years old to participate on the bj995 platform. Keeping minors away from gambling is our ethical responsibility. If you know someone under the age limit who is trying to use this platform, please inform our support team.
What is Responsible Gaming?
Online gaming is a form of entertainment. But like any entertainment, it needs to be enjoyed in the right amount and in a controlled way. Responsible gaming means playing while staying mindful of your time, money, and mental health — and seeking help when needed.
At bj995, we place the well-being of every player as our top priority. Our platform includes a range of protective tools to help you keep your gaming habits in check. From setting deposit limits to self-exclusion — every feature is right at your fingertips.
Remember, gaming should never be a source of income. It is for entertainment only. If you notice that gaming is negatively affecting your daily life, family relationships, or financial situation, it is important to seek help right away. bj995 is always here for you.
Our Protective Tools
Deposit Limit
Set your own limit on how much you deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. A 24-hour delay applies if you want to increase the limit — giving you time to reconsider your decision.
Time-Out
If you feel like you need a break, temporarily suspend your account for a set period. Time-outs are available from 1 day up to 6 weeks. During this time you will not be able to place bets or make deposits.
Self-Exclusion
If you find it difficult to control your gaming, choose long-term self-exclusion. Your account can be closed for 6 months to 5 years, or permanently. No promotional communications will be sent during self-exclusion either.
Gaming History Review
View your complete betting and transaction history at any time. How long you played, how much you deposited, and how much you withdrew — all information is transparently available. This tool is very useful for understanding your own patterns.
Alerts and Reminders
Set up automatic alerts after losing a certain amount or playing for a certain amount of time. These reminders will help you stay aware and stop at the right time.
24/7 Support
The bj995 support team is always ready to help with any issue. Chat in Bengali via live chat or reach us by email. We are always happy to help with any questions about responsible gaming.
Signs of Problematic Gaming
If you notice any of the following signs in yourself, it may be time to seek help.
- You feel a repeated urge to keep playing to recover lost money
- You are hiding your gaming habits from family and friends
- Gaming is affecting your sleep, work, or studies
- You have tried to stop playing but cannot
- You are using money meant for essential expenses on gaming
- You feel anxious or irritable when not gaming
- You are taking on debt or selling assets to cover gaming costs
- You are being dishonest about how much you are gaming
Keep in Mind
Showing these signs is not a weakness — it is a health issue that can be resolved. The bj995 support team can speak in Bengali and will help guide you in the right direction with full confidentiality.
How to Use the Protective Tools
After logging into your account at bj995, go to the "Account Settings" section and find the "Responsible Gaming" tab. All protective tools are available there in one place.
How to Set a Deposit Limit
Go to the "Deposit Limit" option. Set a daily, weekly, or monthly limit in monetary terms. Once you lower a limit, it takes effect immediately. To increase a limit, you will need to wait 24 hours — this delay is intentional so you can make the decision with a clear head.
How to Take a Time-Out
Go to the "Time-Out" option and choose your preferred duration — 24 hours, 72 hours, 1 week, or 6 weeks. As soon as you confirm, your account will be temporarily locked. Once the break period ends, you will automatically regain access.
How to Self-Exclude
The "Self-Exclusion" option is for a long-term break. Options are available for 6 months, 1 year, 2 years, 5 years, or permanent exclusion. While self-exclusion is active, no login, deposits, or bets will be possible. If you want to self-exclude directly through support, let us know via live chat.
Healthy Gaming Habits
Following the guidelines below will keep gaming enjoyable and safe at all times.
- Decide in advance how much time and money you will spend before you play, and stick to that limit.
- See gaming as entertainment, not as a way to earn money.
- Do not decide to play when you are under stress, feeling lonely, or feeling down.
- Avoid gaming while under the influence of alcohol or any other substance.
- Take regular breaks — step away and rest for a few minutes every hour.
- Give equal attention to other hobbies and social activities outside of gaming.
- Talk openly with your family or a trusted friend about your gaming habits.
- Do not get discouraged when you lose, and do not bet more to try to make up for losses.
Help and Contact
Do not hesitate to talk about gaming problems. The bj995 support team is by your side 7 days a week, 24 hours a day.
Live Chat
Chat in Bengali or English via live chat from any page on the site. Our team is online 24/7.
Email Support
Send any responsible gaming requests to:
[email protected]
Your Privacy is Protected
Any conversation you have with us about responsible gaming is completely confidential. Our support team does not judge you — they are only here to help.
Frequently Asked Questions
Play Safe, Have Fun
Enjoy bj995's games responsibly — we are always here for any questions you may have.