bj995's Privacy Policy

1. Introduction & Scope

By using the bj995 platform, you agree to all the terms of this privacy policy. This policy explains how we collect, use, store, and protect your personal information. bj995 is committed to providing a trustworthy online gaming environment for players in Bangladesh.

This policy applies to the bj995 website, mobile platform, and all related services. If you do not agree with this policy, please refrain from using our platform.

2. Information We Collect

2.1 Registration & Account Information

When you create an account on bj995, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Payment account details (bKash, Nagad, Rocket, or Upay number)
• Document information required for identity verification

2.2 Usage & Technical Information

When you use our platform, we automatically collect the following information:

• IP address and device type
• Browser and operating system information
• Login time, session duration, and gaming activity history
• Deposit and withdrawal transaction records
• Information collected through cookies and similar tracking technologies

2.3 Communication Information

When you contact our customer support team via live chat or email, we store the content of those conversations and related information.

3. Purpose of Data Use

bj995 uses the information collected for the purposes listed below:

3.1 Service Operation & Improvement

• Creating, managing, and securing your account
• Processing deposit and withdrawal transactions
• Applying bonuses and promotional offers
• Improving overall platform quality and user experience

3.2 Security & Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Preventing money laundering and financial fraud
• Ensuring age verification (for users aged 21 and above only)
• Complying with responsible gaming regulations

3.3 Communication & Support

• Providing 24/7 live chat and email support
• Sending important account-related notifications
• Sending promotional messages with your consent

4. Data Storage & Security

bj995 uses industry-standard technology to protect your information. Our security measures include:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
• Secure Servers: Your information is stored on safe and secure servers.
• Access Control: Only authorized staff can access the information they need.
• Regular Security Reviews: Our systems undergo regular security audits.

Your information is stored for as long as your account remains active or as needed to provide services. Certain information may be retained for longer periods due to legal obligations.

5. Sharing Information with Third Parties

bj995 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Necessary information may be shared with technology and payment service providers that help operate our platform (such as bKash, Nagad, Rocket, Upay). These partners are required to maintain the same level of privacy protection.

5.2 Game Software Providers

The minimum necessary information may be shared with our game software providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to ensure fair play and manage gaming operations.

5.3 Legal Obligations

Information may be disclosed in response to legal directives, court orders, or requests from regulatory authorities. In such cases, we provide only the information that is strictly required.

6. Cookie Policy

bj995 uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve our platform's functionality and your browsing experience.

We use the following types of cookies:

• Essential Cookies: To maintain login sessions and ensure the core functionality of the platform.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To analyze platform usage and support improvements.

You can manage cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the platform.

7. Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your information in certain circumstances. This may not be complete where legal obligations apply.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured format.
• Right to Object: The right to object to the processing of your information for specific purposes.

To exercise these rights, please contact us. We will evaluate your request appropriately and act on it where applicable.

8. Protection of Minors

bj995 is for users aged 21 and above only. We do not knowingly collect information from minors. If a minor's information has been collected in our system for any reason, we will delete it immediately and close the associated account.

If a parent or guardian suspects that their child is using our platform, please contact our support team immediately.

9. Third-Party Links

If our platform contains links to third-party websites, those sites have their own privacy policies. bj995 is not responsible for how your information is collected or used on those third-party sites. We recommend reading the privacy policy of any third-party site before visiting it.

10. Changes to This Policy

bj995 may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a public notice on the platform.

Continued use of the platform after any changes will be considered acceptance of the updated policy. The latest policy will always be available on this page.

11. International Data Transfers

Your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that your information receives the same level of protection described in this policy. Applicable legal safeguards are followed for data transfers.

12. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team will process your request as promptly as possible.